ِAbout Misunderstood

The misunderstood module holds infromation about the user messages that were misunderstood by the chatbot and it is available only for an activated bot.

How does it work?

The chatbot determines that it didn't understand the user in three ways:

1. Big ambiguty between two or more intents with nearly the same confidence when matching what the user said

2. When what the user said didn't match with any intent, a "none" intent is selected by the chatbot

4. When a QnA is fired, and the user clickd on the "thumbs down" emoji

Continous Learning

By checking the misunderstood module, you gurantee that your bot is continously learning and growing. When a user input is identified as a misunderstood then we can do one of two things:

Automatic Utterance Clustering

In order to make it easier for our builder (conversation designers, developers, etc.) we have added a new functionality in the misunderstood module, which is the automatic utterance clustering. When a builder click an utterance to take a decision about, the user statements are reordered to push all the matching/similar statements to the one the builder have chose.

So for example, below are the misunerstood statements:

We can see, food related statements are in the middle, when we select one of them, it is pushed up to the top along with other matching/similar statements:

Amend

You can amend your intent(s) or QnA(s) utternaces with what was not understood

Ignore

You can choose to ignore a statement, so it is not logged again as a misunderstood

And you can also Revert that

Misunderstood Statments Statuses

In general the misunderstood statements are categorized in three categories:

Pending

Contains all the statements that are not processed yet, not ignored or amended to an intent or a QnA

Resolved

Contains all the statements that are amended either to an intent or a QnA

Ignored

Contains all the statements that are marked to by Ignored.